| PIMphony for Alcatel
OmniPCX Office is a Personal Communication Manager
that links the two most widely used business tools–desktop
computers and telephones–to provide a powerful,
user-friendly telephone assistant that manages daily
phone tasks.
PIMphony improves customer interaction and services,
increases personal and team productivity, and optimizes
a company’s investment in Alcatel OmniPCX
Office by adding a new dimension to phone services. |
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PIMphony boosts personal
efficiency and saves users time while avoiding
dialing errors with dial by name and phone-number
“drag & drop”. |
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| PIMphony facilitates the
management of workgroups by ensuring their
phone status is available at all times.
All transfer errors are avoided with PIMphony
Team’s new Assistant and Supervision
windows. |
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PIMphony
simplifies access to critical information
in the form of incoming messages. Voice
messages are easily managed in the new
visual mailbox.
Unified messaging enables
the user to access voice
messages, e-mail and faxes,
all at the same time. |
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PIMphony
enhances a company’s customer relations
by providing access to a much larger contact
database than the system’s phone book,
with contact database integration. PIMphony
supports seamless integration with Microsoft®
Outlook™, GoldMine® , Act!™
and Microsoft ®
Access™. The call log function enables
all calls to be tracked including unanswered
calls. |
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Incoming and outgoing
call management, call hold, multi-line management
(up to 8 lines), direct call keys, dial by name,
redial. |
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Automatic synchronization
with Contact Manager database.
• Screen
pop-up from contact card.
• Dial by
name using contact database.
• Direct
dialing in contact card.
• Screen
pop-up assistant for customized scripts. |
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The main advantage of PIMphony’s
third party architecture is that there is no physical
connection between the telephone set and PC. PIMphony
can be linked to any type of telephone set (DECT,
Reflexes ™ , Analog). It can even function without
a telephone set at all (using PC telephony with PIMphony
IP). |
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The visual mailbox
includes a full set of mailbox management features:
• Read/delete messages
• Skip to previous/next message
• Forward message to one or more users, with
voice comment if necessary
• Associated contact card screen pop-up (if
sender is identified in the contact database).
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• Integration of
e-mails, voice mails and faxes (depending on ISP’s
level of service) into the user’s e-mail client
window.
• Voice messages identified with
specific icon and handled as e-mails with WAV attachments.
• Same level of displayed information: date
and time, caller’s name (if sender is identified
in the contact database) or phone number. |
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