| PIMphony for Alcatel OmniPCX
Office is a Personal Communication Manager that links the
two most widely used business tools–desktop computers
and telephones–to provide a powerful, user-friendly
telephone assistant that manages daily phone tasks.
PIMphony improves customer interaction and services, increases
personal and team productivity, and optimizes a company’s
investment in Alcatel OmniPCX Office by adding a new dimension
to phone services. |
| |
 |
PIMphony boosts personal efficiency
and saves users time while avoiding dialing errors with
dial by name and phone-number “drag & drop”. |
| |
|
| PIMphony facilitates the management
of workgroups by ensuring their phone status is
available at all times. All transfer errors are
avoided with PIMphony Team’s new Assistant
and Supervision windows. |
|
| |
|
PIMphony
simplifies access to critical information in the
form of incoming messages. Voice messages are
easily managed in the new visual mailbox.
Unified messaging enables
the user to access voice
messages, e-mail and faxes,
all at the same time. |
|
|
| |
|
PIMphony enhances
a company’s customer relations by providing access
to a much larger contact database than the system’s
phone book, with contact database integration. PIMphony
supports seamless integration with Microsoft® Outlook™,
GoldMine® , Act!™ and Microsoft ®
Access™. The call log function enables all calls
to be tracked including unanswered calls. |
| |
|
Incoming and outgoing call
management, call hold, multi-line management (up to
8 lines), direct call keys, dial by name, redial. |
| |
|
Automatic synchronization
with Contact Manager database.
• Screen pop-up from contact card.
• Dial by name using contact database.
• Direct dialing in contact card.
• Screen pop-up assistant for customized scripts. |
 |
| |
|
The main advantage of PIMphony’s
third party architecture is that there is no physical connection
between the telephone set and PC. PIMphony can be linked to
any type of telephone set (DECT, Reflexes ™ , Analog).
It can even function without a telephone set at all (using
PC telephony with PIMphony IP). |
| |
|
The visual mailbox includes
a full set of mailbox management features:
• Read/delete messages
• Skip to previous/next message
• Forward message to one or more users, with voice
comment if necessary
• Associated contact card screen pop-up (if sender
is identified in the contact database).
|
| |
|
• Integration of e-mails,
voice mails and faxes (depending on ISP’s level of service)
into the user’s e-mail client window.
• Voice messages identified with specific icon and handled
as e-mails with WAV attachments.
• Same level of displayed information: date and time,
caller’s name (if sender is identified in the contact
database) or phone number. |
|
