Alcatel OmniPCX Office Call Server provides a state-of-the-art company telephone greeting service for callers. Each Reflexes user is provided with voice mail service and a personal assistant. The sophisticated company-level greeting system has been designed to distinguish between different types of callers. Calls can be routed to pre-defined Reflexes terminals or workgroups. When there is no reply, calls can be diverted to an automatic attendant or to another site. In short, everything is done to make telephones not just smart, but also user friendly.

Embedded Personal Assistant The Personal Assistant allows an employee who is away from his or her desk to offer callers up to five alternate destinations: voicemail, GSM number, external number, internal number (secretary), or operator. This flexible call re-routing function is pre-configured and very easy to manage. The personal assistant can be activated and customized remotely.

Greeting

How callers are greeted reflects your company's professionalism. The call server provides various greeting features to welcome callers.

	Greetings can be individual or programmed on a group or company level
	Up to eight greeting messages can be created
	Greeting messages can vary with the time of day (lunchtime, opening hours, etc.) and the importance of the call
	Fax messages are automatically detected