Our commitment to ongoing maintenance and service to our customers is the key focus of our business.
We have dealt with many of our customers for the past 15 years.

This has only come about through dedicated long term commitment to our customer requirements and needs.

All our maintenance engineers are fully trained and qualified to “expert” level in system diagnostics and are full time employees. We carry full replacement stocks of all systems we maintain in order to give the response times and service levels our customers expect. The obligations undertaken to our maintenance customers demand that commitment.

We also have strong links with other Alcatel “Business Partners” through out the country who offer the same commitment levels as ourselves. This complements us perfectly with being able to offer maintenance on a National platform.

Standard 1 maintenance is based on 4 Hr response = system failure 8 Hr response = card failure, system malfunction 16 Hr response = handset programming issue or minor fault Monday – Friday 9.00am to 6.00pm

Service requirements for 24/7, 52 or Weekends and Bank Holidays can be arranged individually.

The Hub of our Business, where faults are recorded and resolved to customer and to our satisfaction, at ECS this is a vital team, as Support staff and highly skilled engineers liaise and work together to clear faults in the shortest possible timescales with the minimum disruption to a customers business.

We are constantly monitoring the telecoms and data network to keep it in peak condition. To make sure we deliver the best service possible, sometimes it's necessary to perform regular maintenance – as in a car you regularly service to help reduce the risk of unexpected problems.

Clients gain a single point-of-contact for all fault reporting. One call to our service desk is all that is required to report any fault, we will take care of it whether the problem is traced to the system, our network or BT’s lines.

Subscribe to our LCR service and routing your calls through ECS you may qualify for a discount on your maintenance and obtain additional ECS services at preferential rates.

If you would like a competitive quotation for your system maintenance e-mail us at service@ecscomms.co.uk